Help & Frequently Asked Questions

How to secure your Mira Azur chauffeur

To guarantee availability, especially during the high season from May to September, we recommend booking your chauffeur at least 24 to 48 hours in advance. Our online booking system offers the most straightforward way to reserve your journey. Simply enter your pickup location, destination, date, and time. For more complex itineraries, multi-day hire, or specific vehicle requests, our team is available by email. Once your booking is confirmed, you will receive a summary with all the details of your transfer, including the meeting point and driver contact information. We strive to make the process seamless, allowing you to focus on enjoying your time on the French Riviera while we handle the logistics of your travel.

Amending or cancelling a reservation

Mira Azur offers a flexible cancellation policy for most standard airport and city transfers. You can cancel free of charge up to 24 hours before the scheduled pickup time. For cancellations made within 24 hours of the service, a fee may apply. To amend your booking, such as changing the pickup time or location, please contact us as soon as possible. We will always do our best to accommodate your new requirements, subject to vehicle and driver availability. For special event bookings, such as for the Monaco Grand Prix or Cannes Film Festival, and for multi-day services, different conditions may apply, so we recommend clarifying these details at the time of reservation to ensure complete transparency.

Payments, pricing, and inclusions

Our pricing is transparent and all-inclusive. The fare quoted at the time of booking covers the vehicle, the professional chauffeur, fuel, motorway tolls, and local taxes. There are no hidden charges. Payment is typically processed securely online via credit card upon confirmation of your booking, ensuring a smooth, cash-free experience on the day of your travel. For corporate clients or multi-day services, we can arrange for invoicing by prior agreement. Should you wish to add a gratuity for exceptional service, you may do so in cash directly with your driver, but this is entirely at your discretion. We focus on providing a clear and simple payment process for your convenience.

FAQ

What happens if my flight is delayed?

We monitor all flight arrivals in real-time. If your flight is delayed, your chauffeur's arrival will be adjusted accordingly to ensure they are waiting for you when you land. There is no need to contact us about a flight delay, as our system automatically tracks your flight's status, providing a seamless airport pickup experience, no matter the circumstances.

How will I find my chauffeur at the airport?

Your chauffeur will be waiting for you in the arrivals hall at Nice Côte d'Azur Airport (NCE) after you have cleared baggage claim. They will be holding a professional sign with your name clearly displayed. This personal meet and greet service is standard for all our airport transfers, ensuring you have a stress-free start to your journey with Mira Azur.

Can I bring skis or other bulky luggage?

Yes, we can accommodate skis, golf bags, and other oversized luggage, but it is essential that you inform us at the time of booking. This allows us to ensure the assigned vehicle has sufficient capacity for your needs. Providing this information in advance guarantees a smooth and comfortable transfer without any last-minute complications regarding your luggage.

Are child car seats available?

Absolutely. The safety of your family is our priority. We can provide age-appropriate child seats and booster seats upon request. Please specify the age of the children travelling when you make your reservation so we can ensure the correct seats are fitted in the vehicle for your journey. This service is complimentary to ensure a safe and legal transfer.