Cancellation & Refund Policy
At Mira Azur, we understand that plans can change. Our cancellation policy is designed to be fair and transparent.
Free Cancellation
You may cancel your booking free of charge up to 2 hours before the scheduled pickup time. A full refund will be issued if payment was already made.
Late Cancellation (less than 2 hours before pickup)
Cancellations made less than 2 hours before the scheduled pickup time will be charged 100% of the total trip price. This charge will be applied to the card on file.
Card on File
All bookings require a valid payment card to be securely stored. Your card will not be charged at the time of booking — it is held only as a security guarantee to cover late cancellation fees.
Need to Cancel?
To cancel your booking, please contact us via WhatsApp, phone, or email. You can also use the booking status page with your booking reference.
Timeline
✓ Free Cancellation
> 2h
⚠ 100%
< 2h
What happens if my flight is delayed or cancelled?
Travel rarely goes exactly to plan — and that is perfectly fine. Here is how we take care of you when your flight changes.
We monitor your flight
As soon as you share your flight number, we follow it in real time. If your arrival shifts, your pickup time shifts with it — there is nothing for you to do.
Your chauffeur waits for you
Whether you land early or late, your chauffeur will be there. Complimentary waiting time is included, so a delayed flight never means a lost ride or an extra charge for a short hold-up.
If your flight is cancelled
When a flight is cancelled outright, simply let us know. We will gladly reschedule your transfer to your new arrival at no extra cost, or arrange a full refund if you no longer need the ride.