Our Guarantees
These are the commitments behind every Mira Azur booking, from a short hop in Nice to a ski transfer in the Alps. They are the same for every client and every vehicle class.
A price fixed at booking
The price you confirm is the price you pay. It includes the chauffeur, fuel, tolls, airport parking and the meeting in arrivals. Night pickups (23:00–06:00) and peak event dates are already built into the quote you see before confirming — nothing is added afterwards. The only extras are the ones you ask for on the day, such as an additional stop (€15) or waiting beyond the free time.
Your chauffeur is there 10 minutes early
For every pickup at a hotel, villa, station or address, the chauffeur is on site 10 minutes before the booked time. At airports we follow your flight by its number, so the pickup moves with the actual landing time, early or late, at no extra cost. After landing, the chauffeur sends you a WhatsApp or SMS with where to meet.
Free waiting time
At airports, 60 minutes of waiting are free, counted from the actual landing — enough for passport control and luggage. At stations, hotels and other addresses, 15 minutes are free. Beyond that, waiting is agreed with you before it is charged.
Free cancellation up to 2 hours before
You can cancel free of charge up to 2 hours before pickup. Later cancellations and no-shows are charged the full fare. Changes of time, address or passengers are made by phone, WhatsApp or email.
Licensed chauffeurs, insured vehicles
Every ride is driven by a licensed professional chauffeur in an insured, recent vehicle of the class you booked. Your vehicle carries your party only: no other passengers and no unplanned stops.
A reply to every complaint within 24 hours
If something went wrong, write to contact@miraazur.com or to MIRA AZUR, 52 Boulevard Paul Montel, 06200 Nice, France. You get a written answer within 24 hours, with what happened and what we will do about it.