Privacy Policy

Personal data collected:

• Name, surname and contact information (email, phone)
• Pick-up and destination addresses
• Travel preferences and special needs
• Booking history and trips
• Payment information (processed by our secure partners)

Data collected automatically:

• IP address and browsing information
• Device type and browser used
• Pages visited and time spent on site
• Geographic location (with your consent)

We use your personal data to:

• Process and confirm your transport bookings
• Coordinate services with our partner drivers
• Contact you regarding your trip (confirmations, updates)
• Improve our services and personalize your experience
• Handle payments and billing
• Comply with our legal and regulatory obligations
• Prevent fraud and ensure the security of our services
• Send you marketing information (with your consent)

We implement robust security measures:

• SSL/TLS encryption for all data transmissions
• Secure storage on protected servers
• Limited access to data by authorized employees only
• Continuous monitoring of our computer systems
• Regular backups and recovery plans
• Regular training of our team on data protection

Data retention: We keep your personal data for the time necessary to provide our services, generally 3 years after your last booking, unless legal obligation requires otherwise.

Our site uses cookies for:

• Essential cookies: Site operation and security
• Performance cookies: Traffic analysis and UX improvement
• Functionality cookies: User preferences and language
• Marketing cookies: Targeted advertising (with your consent)

You can manage your cookie preferences via your browser settings or our consent banner.

In accordance with GDPR, you have the following rights:

• Right of access: Obtain a copy of your personal data
• Right of rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data
• Right to limitation: Restrict processing of your data
• Right to portability: Retrieve your data in a readable format
• Right to object: Object to processing for legitimate reasons
• Right of withdrawal: Withdraw your consent at any time

To exercise these rights, contact us at the email address indicated below.

We share your data only with:

• Partner drivers: Information necessary for service (name, phone, addresses)
• Payment providers: Secure transaction data
• Technical providers: Hosting and maintenance (under confidentiality agreement)
• Competent authorities: In case of legal obligation only

We never sell your personal data to third parties for commercial purposes.

For any questions concerning this privacy policy or to exercise your rights:

Data Protection Officer: Mira Azur
Supervisory authority: You can also file a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés).